Zen U. at Sydney: Advanced Zendesk

Join the 2014 Worldwide Zen U. Tour and enroll in Advanced Zendesk, the second in a two-part training series.

This half-day session is designed for people who want to delve into the nuts and bolts of Zendesk. We will show you how to configure Zendesk to get the maximum efficiency out of your support team. If you’re just starting out with Zendesk then it is recommended that you attend the first session as well: Zen U. at Sydney: Zendesk for Beginners from 8:30am -12:00pm.

Agenda:
12:50pm - 1:00pm: Check-in

1:00pm - 3:00pm: Class is in session:

• What tags are and how they help

• Creating custom fields on tickets, users and organizations

• Creating macros to help you answer tickets super fast

• Building views to slice and dice your tickets

• Creating business rules with triggers and automations

3:00pm - 3:15pm: Coffee break

3:15pm - 5:00pm: Class is back in session:

• Engaging your customer with user lists, NPS & integrations
• Insights: How to build advanced reports in Zendesk

• Time tracking: Learn how to setup and report on how long requests take to answer
• Branding your Help Center
• Integrations with 3rd party applications

• Roadmap: What Zendesk is planning for the future

5:00pm - 6:00pm: Stick around for some snacks and drinks with your classmates and trainers.

Event Presenters: Your trainers for the day will be Peter Godden & Paul Bichsel who are both on the Zendesk Customer Enablement team. You’ll also have the opportunity to build your network and connect with other Zendeskians throughout the day.

Register now as space is limited!